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TRAVEL AND TOURISM AGENCY
Phone: 358 8935
Monday to Friday 9:00 AM a 7:00 PM
Saturday de 9:00 AM a 1:00 PM
Emergency: 992-951917
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CHAT ON LINE
SUSANA TORRES - ESPAÑOL
MELISSA ROJAS - INGLES
   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

1.-Reservations
 Reservations and reconfirmations will be addressed by e-mail to mel-tour@hotmail.com ,with all necessary information: full names, age of children if any, arrival and departure flight numbers and services requested specifying lodging category. Answers will be sent within 24/48 hours and quotes offered shall not represent a confirmation of services unless otherwise specified.

 No reservation shall be considered made as long as there is no written confirmation and the corresponding price is paid by the traveler or any other company involved in the purchase. Likewise, even if the respective deposit has been made, the passenger shall wait for the booking reconfirmation due to the normative restrictions of the country or any other service supplier.
As for hotels, the category with stars shall be considered as referential.

2.-. Service Fee


These fees cover the costs incurred by Agency in servicing Passenger ’s travel reservation taking into account the free-market policy which governs in Peru.
The service fee pursuant to this Agreement is based on personal basis and is exclusive of applicable taxes in accordance to law. Any additional services which are not included in the hired program shall be required and honored by Passenger. Therefore, Agency assumes not responsibility, and shall not be liable for providing or not such additional services due to the necessary anticipation to organize the said service and successful fulfillment of the travel schedule.

 

3.- Personal belongings

Luggage and other personal goods that belong to Passenger are not subject to this Agreement. These shall be carried by Passenger at its sole discretion and risk. Agency assumes not responsibility, and shall not be liable for any kind of accident, loss or damage caused to luggage and other goods belonging to Passenger during the length of the travel program.


4.- Entry requirements  

Passenger assumes full and complete responsibility, and hereby releases Agency of any duty of checking and verifying any and all passport, visa, vaccination, or any other entry requirements for the country, and all safety and security conditions of such destinations, during the length of the proposed travel. For information concerning possible dangers at international destinations, contact the corresponding consulate.

5.-Accommodations
Will be provided according to requested unless due to unforeseen circumstances MEL TOUR considers necessary to change a hotel by another of the same category. Usual hotels policy are to request a non-refundable  deposit 30 days prior to the usage of the rooms in case of groups, and 15 days in individuals.


6.-Airplane Tickets
The prices of tickets are subject to changes without previous notice until they have been issued. Prices include charges for payment by credit card. Flight schedules are subject to change by the airline companies up until the day of your flight. Some restrictions apply, including (but not limited to) the fact that lost tickets will not be reimbursed, and they are also subject to limitations by the airlines themselves, penalties and/or specific conditions regarding the agreed price.

 

7.-Payments
Full payment is required prior to the arrival of the customers, unless otherwise agreed. MEL TOUR SRL will send a pro-forma invoice immediately after reconfirmation of services. Personal checks are not accepted.
Instructions for payments:


8.-Bank Transfer
http://www.turinetperu.com/imagenes/bot_flecha.gifDepósito Bancario : Cuenta ahorro BANCO DE CREDITO
..........................Código de Cuenta : 192-10306899-1-07
..........................Nombre : Torres Garay Susana Carmela
..........................Moneda : Dólares
..........................Código Swift : BCPLPEPL   (para depósitos del extranjero)
http://www.turinetperu.com/imagenes/bot_flecha.gifPago en nuestras oficinas :
.......................... Dirección : Calle Ferreñafe 115. Surco (Paralela cuadra 2 Avenida El Polo)
.......................... Teléfono : 358-8935/ 992-951917 / 99948-9768

Con transferencia Internacional Quick Cash de Western Union o Money Gram (Servicio Rapido) a nombre de:
Nombre: SUSANA CARMELA
Apellidos: TORRES GARAY
Address: CALLE FERREÑAFE 115. SURCO
Telefono: 358-8935
Send your transfer by email a mel-tour@hotmail.com  

9.-Payments with its Card

It realises its payments with its card of credit entering to XOOM with direction Web: www.xoom.com, comes to register. Once registered it selects I Bank deposit. For transference to the adressee it enters the following data:
Bank Name: Banco de Credito - BCP
Account Number Savings USD: 192-10306899-1-07
Recipient Information
First Name: Susana Carmela
Last Name: Torres Garay
Address:Calle Ferreñafe 115. Surco. Paralela cuadra 2 Av El Polo
City: Lima
Region: Lima
Phone: 51-1-3588935
Recipient Email:  


10.-Cancellation and Refunds
 CHANGES; CANCELLATIONS AND REIMBURCEMENT POLICIES
Passenger may make changes to the already programmed and paid itinerary. All reprogramming is subject to availability of the required services. All reimbursements are subject to a 20% penalty of administrative expenses.
Any cancellation received at or prior to 30 days of the beginning of the hired service will lead to the total refund of the hired travel service except for the administrative expenses.
Any cancellation received within 29 to 16 days prior to the arrival date or the beginning of the hired service will lead to a refund subject to a 50% penalty of the engaged price. NO refund will be given if a cancellation is received within 15 days prior to the arrival date or the beginning of the hired service.
If a last-minute purchase is required and then, subsequently, asked to be refunded, it will lead to a 100% penalty of the engaged price.
The no-show of Passenger will give place to the total loss of the hired service and no rights of refund shall be expected.
One issued the air ticket is not refundable.


INKA TRAIL PROGRAM CANCELLATION & REINBURSEMENT POLICIES
• If a cancellation is made 90 days or more prior to the beginning of the trekking route, the penalty will be 20% of the total amount.
• If a cancellation is made between 89 to 40 days prior to the beginning of the trekking route, the penalty will be 85% of the total amount.
• If a cancellation is made 39 days prior to, or even the same day of the beginning of the trekking route, the penalty will be 100% of the total amount.
• If during the length of the trekking route the traveler abandons the excursion as a decision made by themselves, NO reimbursement will be made and no claim will be accepted.

Other Treks
• If a cancellation is made 30 days or more prior to the beginning of the trekking route, the penalty will be 10% of the total amount.
• If a cancellation is made 16 days or more prior to the beginning of the trekking route, the penalty will be 20% of the total amount.
• If a cancellation is made 15 days prior to, or even the same day of the beginning of the trekking route, the penalty will be 100% of the total amount.
• If during the length of the trekking route the traveler abandons the excursion as a decision made by themselves, NO reimbursement will be made and no claim will be accepted

 

11.- Force majeure
Agency or Operator may cancel or shorten the length of a program in the event of any delay, overbooking, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense, omissions, delays, re-routing or acts of any government or authority. Agency has no liability as a result of the events set forth above. Once Passenger has been notified of such events, refunds shall be provided in direct relation to the monetary sum of the services which were not used. These refunds shall be made according to the reimbursement policies set forth above.
If any event arising outside Agency’s control presents inconveniences to the engaged service, Agency shall be committed to providing an equivalent or superior service to the one hired by Passenger depending this on the availability of such services and Passenger’s satisfaction. Agency disclaims liability in the event of strikes, delays, or flight cancellations, and hereby releases of any duty of assuming meal, accommodation and transport expenses.

 12.-Liability
In all travel arrangements MEL TOUR SRL. acts on behalf of and to the order of our customers, organizing on their behalf and name the transport means, lodgings or other required tourist services, and we can thus not assume any responsibility for cases of accidents, losses, delays or interferences for reasons of force majors or other acts that do not involve our responsibility, specially regarding programmed and schedules.


IMPORTANT!
Our company will not be liable for any illness, pregnancy or physical or mental incapacity, which may put in danger the health or integrity of any passenger or third parties during the carrying out of the contracted tour or that may imply any limitation or impediment for our company to provide such tourist services. Thus, our company will NOT recognize any claim or refund due to any such abovementioned concept, including such cases where under normal conditions no such problem would arise. Furthermore, we request to be informed regarding any such limitation prior to the contracting of our services, in order

   
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
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